WorldatWork Computer-Based Testing/Exam Information

WorldatWork is pleased to offer computer-based testing (CBT) as a convenient solution for customers who have registered for any certification exam. This method provides customers with immediate test results in a secure testing environment.

Our computer-based testing partner, Pearson VUE, offers testing centers worldwide, allowing you to easily schedule your exam for the date, time and location most convenient for you.

Registering and Scheduling Your Exam:

1. Register for any certification exam with WorldatWork, either online or by calling Customer Relationship Services at 877-951-9191 (United States and Canada) or +1 480-922-2020 (other countries). Your complete registration and payment must be received before you can schedule your exam.
2. WorldatWork will send your exam authorization to our computer-based testing partner, Pearson VUE. Please allow 24 hours for processing.
3. To schedule your exam, visit Pearson VUE to set up an account with your name and email address. Watch for an email with your Pearson VUE login ID and password.
4. Visit Pearson VUE and use your login ID and password to schedule your exam date, time and location. Alternatively, contact the Pearson VUE Call Center at 877-385-7957 to find a location and schedule your exam.
5. Your exam authorization expires after 120 days.
   • Exams purchased with courses delivered in a traditional classroom, virtual classroom and via E-Learning Plus expire 120 days from the start of course access.
   • Exams purchased with courses delivered via E-Learning expire 120 days from the date of purchase.
   • Exams purchased with self-study course material or exam-only expire 120 days from the date of purchase.
   • You must schedule and complete your exam within 120 days.
   • 30-day exam access extension are available for a fee of $165 USD if purchased before your 120-day authorization expires.

Rescheduling Your Exam:

If you wish to reschedule the date, time or location of your exam, contact Pearson VUE at least 24 hours prior to your exam appointment. Pearson VUE charges a $25 rescheduling fee and will not allow you to reschedule your exam with less than 24 hours notice. If you do not reschedule or offer 24 hours advanced notice and you are unable to make your appointment, WorldatWork will charge a $425 USD (member)/$500 USD (nonmember) fee at the time you reschedule this exam with WorldatWork.

Information for Day of Test

Please arrive at the test center at least 30 minutes before your scheduled exam time. This will give you adequate time to complete the necessary sign-in procedures.

What to Bring to the Testing Center:

Please be prepared to show one (1) form of personal ID. The ID must be current, include your signature and photo, and match the name in your WorldatWork profile. For security reasons, testing centers also utilize some form of biometric technology to identify and verify examinees on the day of exam.

You will not be allowed to take any personal items with you into the testing room. This includes all purses, bags, books, notes, PDAs, cell phones, pagers, watches, wallets, hats, gloves and coats.

Some testing locations offer lockers to secure your personal items during the test, or a staff member may hold these items at a desk.

Refusal of Admission:

If you arrive more than 15 minutes past your scheduled exam time or lack the proper ID, you may be refused admission.

You will be charged a non-refundable fee of $425 USD (member)/$500 USD (nonmember) by WorldatWork at the time you reschedule this exam with WorldatWork.

Time Limit:

The majority of WorldatWork certification exams have a time limit of two hours (120 minutes). The time limit includes a short tutorial and survey. Computer-based testing features a clock showing your remaining time. When you schedule your exam through Pearson VUE, the specific time limit for that test will be provided in the confirmation email. For information on the time limit for a specific exam or to make a request for special accommodations to take your exam, please contact Customer Relationship Services.

Access helpful resources ahead of time, including a testing tutorial, by visiting Pearson VUE.

Exam Score:

Upon completion of your certification exam, you will immediately receive your preliminary score. Once confirmed by WorldatWork, you will receive an e-mail with a link to your transcript when your official score has been posted. Your final score will generally be posted within two weeks of your exam. A 75% score is needed to pass all WorldatWork exams.

Questions About Computer-Based Testing

Contacting Pearson VUE

877-385-7957 (United States and Canada) or +1 952-681-2583 (other countries)

http://www.pearsonvue.com/worldatwork/

• Scheduling your exam
• Rescheduling your exam
• Canceling your exam

Contact WorldatWork

877-951-9191 (United States and Canada) or +1 480-922-2020 (other countries)

• Purchasing Your Exam
• Requests for Special Accommodations
  (Documentation required. WorldatWork provides testing accommodation at no additional cost under the provisions of the Americans with Disabilities Act, or equivalent.)
• All other questions