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Inside Marsh & McLennan’s Quick “No Layoffs” Response


As job losses from COVID-19 were already mounting in the United States in mid-March, Marsh & McLennan president and CEO Dan Glaser became one of the first executives to pledge to his workers that there would be no layoffs at his company.

“I want to say to all of you that while we are in the thick of this global pandemic, your job is secure,” he said in a video message to the company’s 76,000 global employees, including workers in its insurance and risk management, human resources, management consulting and reinsurance brokerage businesses. “There will be no counting of sick days or vacation days until things return to normal.”

Laurie Ledford, senior vice president and chief human resources officer, said since Marsh & McLennan is a global business, they were in-tune to the effects COVID-19 was having on employees in Asia and Europe, which led to the “no layoffs” decision before most employers in the U.S.

“It became clear that we needed to work quickly to offer our colleagues the best possible assurances and support,” Ledford said. “We are a brains business and knew that if our colleagues felt supported, they would be better positioned to do the best they could for our customers and clients during this trying time.”

In addition to a promise of job security, no counting of sick days or vacation days and flexibility in how and when people work, Marsh & McLennan also established a $5 million fund that offers grants to employees facing financial hardship and reminded people of the “formidable resources and financial strength” of the company.

“We have set up support funds for our colleagues impacted by natural disasters in certain regions before,” Ledford said. “When this situation unfolded, it just made sense to do this again, but on a bigger, global scale.”

Since Glaser’s pledge to his employees on March 19, many other companies have made similar “no layoff” pledges in an effort to #KeepTheWorldatWork. Ledford, borrowing a phrase from Mercer leadership, a Marsh & McLennan business, said that businesses should balance empathy with economics and “at a time when the world is hurting, we need more of this.”

While some of these companies are well situated to absorb the financial blow being dealt by COVID-19, it still signals a significant shift in corporate mentality.

“We’ve never seen this in any previous recession,” said Ravin Jesuthasan, managing director and global practice leader at Willis Towers Watson. “This idea of putting the workforce at the top of the list and being an explicit consideration alongside shareholders, which to me, has been really heartening to see.”


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See the full list of organizations WorldatWork has identified as a part of our #KeepTheWorldatWork campaign. If you know of a company we missed, email us and we'll add them to the list. 


About the Author

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Brett Christie is the managing editor of Workspan Daily.

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