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Test Your Knowledge

Strategic Communication in Total Rewards (Course T4/GR9)

Instructions: Choose an answer for each question and then click on the "Get Results" button at the end of the quiz.

1. What value can strategic total rewards communication bring to the workplace?
A. Repairs flawed rewards programs.
B. Creates tactical plans to be implemented.
C. Utilizes whatever budget is remaining.
D. Motivates employees and drives business performance.

2. Which statement best reflects one purpose of communication from an employee perspective?
A. Satisfies legal requirements.
B. Simplifies administration of benefits and work-life programs.
C. Makes detailed information regarding all HR programs available at the time of hire and also annually.
D. Provides necessary education to support educated, informed decisions.

3. Which best describes the fundamental purpose of communication?
A. Shared understanding between a sender and receiver of information.
B. Decreased costs associated with total rewards programs.
C. Distribution of information.
D. Elimination of noise.

4. Which statement best defines the concept of "sphere of experience"?
A. Anything that distorts the original message.
B. The education level of the receiver that distorts the message.
C. The perceptions of each sender and receiver that influence communication.
D. The constantly revolving cycle of communication between a sender and a receiver.

5. Which of the following is a method for analyzing the situation prior to developing the communication campaign?
A. Networking with organizations in the same industry.
B. Conducting informal discussions with employees.
C. Seeking out advice from communication consultants.
D. Reviewing the communications budget.

6. Which of the following best describes an attribute of a well-stated communications objective?
A. Task-oriented
B. Easily achieved
C. High-level
D. Tied to the business

7. What is one reason for using face-to-face communication?
A. Allows for employees to access information when they need it.
B. Allows for the target audience to go at their own pace.
C. Provides for real-time interaction and feedback.
D. Provides consistency.

8. Which of the following would be most effective for communicating a complicated new retirement plan design?
A. Group meeting
B. Plan document
C. Webcast
D. E-mail

9. Which of the following activities should be conducted during the implementation step of the communication campaign?
A. Identify objectives.
B. Evaluate success.
C. Determine the budget.
D. Gauge audience reaction and feedback.

10. When should the communication campaign be evaluated?
A. Immediately following the creation of the campaign.
B. Whenever the data is available to the communications team.
C. After the initial rollout and again four to six months later.
D. When financial resources become available.

The Test Your Knowledge questions are intended to provide a small sample of the information covered in a particular course. Passing this test should not be considered an indicator that you also will pass the related certification exam. No portion of this document may be reproduced in any form without express written permission from WorldatWork. Copyright 2007 WorldatWork.