WorldatWork Frequently Asked Questions

Courses and Exams

Where can I find my traditional classroom course location information?

You can locate this information prior to your course start date on our website’s schedule page under location.

What is the itinerary for a traditional classroom certification or skill-building course?
8:00-8:30 a.m. Continental Breakfast Prior to Course
8:30 a.m. Instruction Begins
8:30 a.m.-Noon Morning Session with 10:00 a.m. Break
Noon-1:00 p.m. Lunch
1:00-5:00 p.m. Afternoon Session with 3:00 p.m. Break

Note: An optional computer-based exam may be scheduled for the time, date and location of your choice through our partner, Pearson VUE.

How do I register for and schedule an exam?

In order to register and schedule your exam, you must first create your account in the Learner Dashboard, and then navigate to, click on, and read through the Exam Overview page which will provide details on how to move forward.

You will have 120 days to schedule and complete your exam from the first day of your live classroom or online course, or 120 days from your date of purchase for self-study options (self-paced e-learning, exam only, or course material and exam package). A 30-day exam extension is available for a fee of $165 USD if purchased before your 120 days eligibility expires. For more detailed information about scheduling your WorldatWork certification exam, please visit exam information page.

What should I do if severe weather or another emergency threatens a course I'm scheduled to take?

Contact our Customer Experience Team at 877-951-9191 or and we will provide you with the current course status. If the course is cancelled or postponed due to severe weather or other emergency, WorldatWork will update course participants by email.

How will I obtain my course confirmation?

A confirmation receipt will be emailed to you within 24 business hours of your payment being processed if you order by phone. If you register online, your confirmation is sent immediately in an email.

What do I need to bring to the exam?

Please bring a photo ID. The name on your ID must match the name on record from WorldatWork. Some computer-based testing centers may require additional identification and prohibit certain items from the testing room. See more information on Computer-Based Testing.

Do I need to bring my course confirmation with me?

The course confirmation is good to have with you because it has your customer ID number and the address of the course. However, it is not required to enter the course nor the exam.

When is my exam score posted to my transcript?

Once confirmed by WorldatWork, you will receive an email with a link to your transcript when your official score has been posted. Your official score will generally be posted within two to four weeks of your exam. Please note: Computer-based testing offers you a preliminary score immediately upon completion of your exam. This score needs to be verified by WorldatWork and is not your official score.

Where can I learn more about certification and recertification?

Visit the certification section of the website or call/email a customer advisor.


Can I transfer my WorldatWork Membership?

Annual WorldatWork Membership is on an individual basis rather than an organizational basis; it is nontransferable.

Do you offer corporate memberships?

WorldatWork does not offer corporate memberships at this time. Annual WorldatWork Membership with WorldatWork is on an individual basis. Please contact our Corporate Education department at 480-304-6980 if you are interested in learning about other options.

My company paid my WorldatWork Membership. What happens if I leave my job?

WorldatWork Membership is individual, so your membership follows you. Please make sure to keep your contact information current, especially when leaving jobs, by updating your information on My Profile.

I forgot my ID and password. How do I get it?

  • You can log in with an email or simply select “Forgot My Password” in the login located at the top right on the website (or within the hamburger menu on your mobile phone). You can enter an email and password reset instructions will be mailed to you.
  • You can contact a Customer Advisor to help you retrieve your ID.
  • You can look on any mailing or publication on the mail panel above your name and find your ID (it generally starts with a 5 or 3 and is eight digits long).
  • You can review any WorldatWork receipts that were emailed to you.

Do you offer student WorldatWork Membership discounts?

We do offer a reduced rate for Academic Membership to students and professors with the valid proof of status. Please contact a Customer Adviser for details.

Do you offer WorldatWork Membership discounts for retirees?

WorldatWork currently does not offer discounted rates for retirees; however another way to stay engaged in the profession is through volunteering or by joining the free WorldatWork Online Community.

Other Frequently Asked Questions

When and how can I reach a Customer Advisor?

Customer Advisors are available Monday through Thursday 6:00 a.m. to 4:30 p.m. MST and Friday 6:00 a.m. to 2:00 p.m. MST



Or view the Contact Us page for more details.

How can I obtain a receipt for an order or payment?

Please call a Customer Advisor or send your request via email to You will be emailed the receipt in PDF format within 24 business hours.

Can I track the shipping on a book order?

Tracking numbers are available 24 hours after your order has been processed. Your receipt will have a link to track your package. You can also log into the WorldatWork website and visit My Profile. Tracking information will be available in Orders & Quotes section of My Profile on the website. You can also call/email a Customer Advisor to obtain the tracking number.

What are my learning options for WorldatWork education?

WorldatWork offers virtual classroom, e-learning plus courses, self-paced e-learning education, self-study options, corporate onsite education, and courses in a traditional classroom setting. Learn more about the learning options offered or contact a Customer Advisor. Customer Advisors are available to assist you in finding the learning option for you that best fits your needs and learning style.

How do I start networking with other WorldatWork Members?

Networking is a valuable benefit of WorldatWork Membership. Our website is the place for virtual networking in a community of total rewards professional, like you. Join the free WorldatWork Online Community today to connect, share and learn.

I’m organizing a meeting and am interested in a guest speaker who can discuss a total rewards topic. How can I find someone?

Members of WorldatWork staff are experts in the field of total rewards and are available for speaking engagements. Visit our Speakers Bureau Web page to search for the best speaker for your needs and fill out a Speaker Request Form.

Email a Customer Advisor to answer any other questions.

Have Questions?


+1 877 951 9191

USA and Canada

+1 480 951 9191

Other Countries


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