What a Best-in-Class Recognition Program Looks Like – NEW!


Includes a panel discussion with leaders from Delta Air Lines, Verizon Wireless, Carnival Cruise Line and Southwest Airlines.

Join this interactive panel discussion with top practitioners and industry experts to learn how companies like Carnival Cruise Line, Delta Air Lines, Verizon Wireless and Southwest Airlines use best practices to design and deliver effective recognition and engagement programs.

It’s no secret that employee engagement and performance is key to the success of any organization. Research shows that engagement and performance are enhanced by systematic employee recognition, which is defined as the acknowledgment of individual and team behavior that supports an organizations goals and values.

Far too often, designing recognition programs in an organization is an afterthought. Companies that use best practice standards have a systematic way for the employees, managers, customers and top leadership to deliver effective recognition.

In this session, you will learn:

  • Why and how recognition is the key driver of engagement
  • Common terminology in the recognition industry
  • Best practices of leading companies like Carnival Cruise Line, Delta Air Lines, Verizon Wireless and Southwest Airlines
  • Key benefits of successful recognition programs
  • Tips for how to create and/or modify your recognition and engagement efforts

Raise the bar on your efforts and ensure your recognition program drives employee performance.  Register today!

Extra Value: Download materials that will help you achieve success in your recognition and engagement efforts:

  • The session presentation
  • RPI’s new eBook: Understanding the Economics of Recognition: A Primer on the Financial Models for Recognition
  • The RPI Recognition Strategy Model

Learning Options

Virtual Classroom

Live online instructor-led delivery of course materials including real-time interaction with a subject-matter expert and peers — no travel required!


Member: $395 USD

$525 USD


Carl Anderson

Manager, Global Employee Recognition
Delta Air Lines

As Manager, Global Employee Recognition at Delta Air Lines, Carl is responsible for establishing the strategy for Delta's employee recognition programs worldwide, while ensuring alignment with the Flight Plan, values and employee brand proposition. Duties include managing Delta's enterprise-wide recognition platform, interfacing with multiple business partners to manage system performance and ongoing program and system enhancements. Carl is also responsible for interfacing with various business unit leaders, internal customers and key stakeholders to develop and implement programs that support, develop, and implement training, communications, and resources for leaders.

Ashlee Green

Customer Relationship Marketing Manager
Verizon Wireless

In her role as Customer Relationship Marketing Manager at Verizon Wireless, Ashlee partners with the Customer Service organization supporting over 30,000 employees to drive the use of unique marketing capabilities. During her 15 years with Verizon, Ashlee has held various management and operational roles within the Customer Service organization that support both the customer and employee experience. Ashlee has also been a member of Recognition Professionals International (RPI) since 2011, CPR certified in 2014 and joined the Board of Directors in 2018.

Theresa Harkins

Vice President, Client Success & Engagement Solutions

A visionary in human resource leadership, Theresa Harkins is a chartered professional and influencer in the recognition industry. Theresa’s passion for leading people and developing solutions to drive employee engagement has positively affected Fortune 500 organizations through her innovation in the deployment of global employee recognition strategies. Theresa currently serves as Vice President of Client Success and Engagement Solutions at Inspirus where she consults with clients to design and create employee engagement strategies that align with their organizations’ cultural goals and needs.

David Klein

Director, Shipboard Human Resources
Carnival Cruise Line

David Klein is currently the Director, Shipboard Human Resources for Carnival Cruise Line — “The World’s Most Popular Cruise Line®” — which carries millions of passengers every year on their fleet of 26 ships.  In his role, David leads the development and operationalization of the infrastructure, processes and programs used to develop, promote, and retain Carnival’s 40,000 shipboard employees.  Prior to joining Carnival in 2015, David held a variety of roles in the areas of Learning, OD & HR Business Partnership for QVC, Inc. David holds a Master of Arts from the West Chester University of Pennsylvania in Industrial-Organizational Psychology, and a Bachelor of Arts in Psychology and Business from the University of West Florida.  Away from work, David is a foodie and avid traveler who loves experiencing cultures and tastes around the world and in his current home in Miami Beach, Florida.

Joanna Matthews

Senior Manager of Employee Engagement
Southwest Airlines

Joanna Matthews, CRP, is the Senior Manager of Employee Engagement at Southwest Airlines. Her team oversees the company-wide recognition platform at Southwest, oversees our SWAG Points system, as well as several day-to-day recognition and incentive programs. She has spent most of her career in the communications and employee engagement space in the nonprofit world in Spanish-speaking communities, and at companies like American Express, US Airways, Emirates, and Southwest Airlines.

Course Credits & Certifications

  • Recertification
    .25 Credits

More Information

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