Course and Exam Payment,
Refund and Cancellation Information

• Payment is due with registration and is required to hold your space.
• Additional late fees apply when registering within 15 calendar days for the event (covers two-day air & overnight shipping charge for course binder): 8-15 calendar days prior to start of event add $10 USD /$24 CAD; 1-7 days prior to start of event add $20 USD /$32 CAD. Late fees do not apply to courses held in those locations where course binders are picked up on site (currently Washington, D.C., Phoenix/Scottsdale, Chicago, one-day seminars and global public education courses).
• Your certification course binder will be sent to you four weeks in advance of the session. Courses held in Washington, D.C., Phoenix/Scottsdale, and Chicago, one-day seminars, or global public education courses, course binders (and BAII calculator, if applicable) will be available for pick up on site the day of the course. Participants taking courses in Washington, D.C., Phoenix/Scottsdale, and Chicago will now have the opportunity to access the course binder electronically for two-day courses, as a PDF. The e-binder will be accessible two weeks prior to the course start date or upon registration if you register within two weeks of the course.
• Fees are subject to change without notice.
• Because waiting lists typically exist for our events, our cancellation and refund policy is as follows:
  
  

  # of Calendar Days Prior to Event/Exam Session	Refund Received
  15 or more calendar days	100%
  14 calendar days or fewer	50%
  Day of the event or no notice	0%

  
  
• If you access the e-binder and then cancel or transfer the course, you will be charged full price for the binder.
• In case of course cancellation:
• To receive full credit, the shrink-wrapped binder must be returned within 21 days of the cancellation request. If canceling a course to be held in Washington, D.C., Phoenix/Scottsdale, or Chicago, the return of the shrink-wrapped binder (and BAII calculator, if applicable) does not apply.
• If we do not receive the binder within 21 days, you will be charged the current price of the materials (Members $460 USD /$615 CAD; nonmembers $690 USD /$890 CAD). If WorldatWork has a credit card on file for you, we will charge these fees to that card. Otherwise, we will mail an invoice.
• To receive full credit, T3 calculators must be returned unopened in their original packaging.
• To ensure proper credit, please return all materials and a copy of your confirmation to the following address: WorldatWork, Attn: Customer Relationship Services, 14040 N. Northsight Blvd ., Scottsdale, AZ 85260-3601
• WorldatWork is not responsible for lost or misdirected mail. For your protection, we recommend using a traceable means of shipment
• Transfers may be made to any other session subject to space availability. Transfer fees are as follows:
  
  

  Type of Registration	# Of Days Prior to Event/Exam Session	Transfer Fee
  Seminar	14 calendar days or fewer	$150 USD $200 CAD
  Exam Only	14 calendar days or fewer	$45 USD $55 CAD
  Seminar and Exam Only	15 calendar days or more	No Fee

• Please notify WorldatWork if you have a disability that will prohibit full participation in this event and appropriate arrangements will be made with the facility.
• Daily Schedule for WorldatWork educational events is as follows:
  
  

  8:00-8:30 a.m.	Beverages & Pastries
  8:30 a.m.-Noon	Morning Session with 10:00 Break
  Noon-1:00 p.m.	Lunch
  1:00-5:00 p.m.	Afternoon Session with 3:00 Break

  
  Please note: Washington, D.C. courses begin at 8:30 a.m. and conclude at 5:00 p.m. The lunch break is 45 minutes. Courses in India begin at 9:00 a.m. and conclude at 5:30 p.m. and the exam time is 9:00 a.m. to 1:30 p.m.

• WorldatWork does not permit the use of audio or videotaping devices at its training events.
• Dress at WorldatWork events is casual. Room temperature tends to fluctuate; dressing in layers is advised.
• Room assignments will be posted at the event location. Name badges and table signs will be in the meeting room.

CourseCasts:

• A picture ID is required for check-in at all exam sessions.
• Exams are given on Day 3 of our classroom setting certification courses, from 7:30 a.m. to 12:00 noon. You may check in anytime between 7:30 and 9 a.m. Virtual course participants should schedule their exam date/location with WorldatWork Customer Relationship Services at 877-951-9191 (toll-free) or 480-951-9191 (local). Note: Exam times can vary at some sponsored events, please contact Customer Relationship Services or inquire on site.
• If you need to schedule an exam separately from a course (e.g., exam-onlys, CourseCasts, retakes), please contact Customer Relationship Services for information on registration and testing options in your local area.
• You will be notified by e-mail when your exam result is posted online, approximately two to four weeks after you complete an exam. If your e-mail address is not on file with WorldatWork, please contact Customer Relationship Services at 877-951-9191 (toll-free).

Return Policy