WorldatWork Return and Cancellation Policies
WorldatWork accepts payment in U.S. dollars by check, money order or credit card: American Express, MasterCard, Visa or Discover (U.S. only) and wire transfer. Please note that prepayment is required on all orders. Make checks payable to WorldatWork.
Information, registration, policies, prices and fees are subject to change without notice.
The following products are nonreturnable:
- Course materials
- Certification Exam Only
- E-course materials
- Blended learning products
- E-books
- E-learning products
- Job Duty Classification Reports
- Subscription-based products (Salary Budget Survey)
- All sale items
When returning a WorldatWork Press publication, the materials must be returned in sellable condition. Returns received by WorldatWork within 15 days of your receipt will receive 100% credit less shipping and handling. Returns received between 16 and 30 days of your receipt will receive 50% credit less shipping and handling. Returns received by WorldatWork more than 30 days after your receipt will receive 0% credit.
Course and Exam Payment and Cancellation Information
When registering for a live course or online event, payment is required at registration to hold your space. Cancellations 14 days or fewer prior to the event will receive 50% credit. Cancellations with no notice or on the day of the event will receive 0% credit. All course cancellations must be done in writing. Credit issued for cancellations may be applied to other WorldatWork events or products. Credits not used within two years are deemed to be a contribution to ongoing WorldatWork research and related programs that support the profession.
If you access the course materials associated with the course and then cancel or transfer the course, you will be charged for the full price of the materials.
Transfers may be made to any other course or seminar subject to space availability. All course transfers must be done in writing. Transfer fees are as follows:
| Transfer |
Time Frame |
Fee |
| Class |
15 calendar days or more before event |
No Fee |
| Class |
14 calendar days or fewer before event |
$150 USD |
| Computer-Based Certification Exam Only |
24 hours or more before event |
$25 USD Pearson VUE fee |
| Computer-Based Certification Exam Only |
less than 24 hours before event |
Premier Member: $200 USD Pearson VUE fee
Nonmember: $270 USD Pearson VUE fee |
Exam Cancellation Policy:
All WorldatWork Society of Certified Professionals computer-based exams are administered through Pearson VUE locations. When you purchase an exam, you will be directed to Pearson VUE to schedule your exam. Based on the testing center availability, be sure to choose the date and time most convenient for you in order to avoid rescheduling and cancellation fees.
Rescheduling Your Exam:
If you wish to reschedule the date, time or location of your exam, contact Pearson VUE at least 24 hours prior to your exam appointment. Pearson VUE charges a $25 rescheduling fee. Pearson VUE will not allow you to reschedule your exam with less than 24 hours notice.
If you do not reschedule your exam with 24 hours advanced notice and you are unable to make your appointment contact WorldatWork. You will be charged a $200 USD (premier member)/$270 USD (nonmember) fee in order to make your new exam appointment. Please contact WorldatWork if less than 24 hours prior to your exam appointment.
If you arrive more than 15 minutes past your scheduled exam time or lack the proper ID (ID must be current with your signature and photo), you may be refused admission. You will be charged a non-refundable fee of $200 USD (premier member)/$270 USD (nonmember) by WorldatWork at the time you reschedule this exam with WorldatWork. |
