Bookstore — How to Order/Policies

How to Order
Order online with a credit card.  About ordering online
Order with a credit card by phone. Call WorldatWork toll free at 877-951-9191 or 480-922-2020 Monday-Friday from 6 a.m. to 4:30 p.m. MST.
Download an order form that can be faxed or mailed.
Fax: 480-483-8352; Toll-free Fax: 866-816-2962

U.S., Canada and International
P.O. Box 29312
Phoenix, AZ

WorldatWork accepts payment in U.S. dollars by check, money order or credit card: American Express, MasterCard, Visa or Discover (U.S. only). Please note that prepayment is required on all orders. Make checks payable to: WorldatWork.
Prices and availability are subject to change without notice.

Membership Offer
WorldatWork members receive special discounted rates on all publications. If you would like to become a member, visit the membership page, check the member offer box on the Bookstore Order Form, or call 877-951-9191.

Shipping and Handling

  Continental U.S. Only Alaska, Hawaii
Shipment Service
Standard Shipping
2 Day*

Next-Day Afternoon



Shipment Cost
$8 USD
$20 USD

$40 USD

$40 USD

$30 USD

Shipment Cost
$18 USD
$40 USD

Outside North America
Shipment Cost
$60 USD


WorldatWork ships Bookstore orders via FedEx Ground unless a service other than standard shipping is requested. FedEx Ground Service Map from Scottsdale, AZ.
FedEx Ground can only ship to physical street addresses, no PO boxes.

Next-day afternoon and 2 Day shipping orders must be placed by 10:00am MST.

A flat rate of $60 USD will be charged on all orders shipped to addresses outside of US and Canada.

Arizona customers: add 7.95% sales tax
Canada customers: 5% GST / 8% HST if applicable

Bulk Purchases
If ordering five or more copies, please e-mail for discounted pricing.

Delivery Procedures
All books are in stock unless otherwise noted.

In-stock orders received prior to 10  a.m. MST typically are shipped the same business day. In-stock orders received after 10 a.m. MST typically are shipped the next business day. Orders sent via fax or mail should be for standard shipment only. Expedited orders placed online should be completed by 9 a.m. MST.

Items that are not in stock at the time you place your order will be shipped as they become available.

Return Policy

Returns received by WorldatWork within

Percent credit less shipping and handling

1-15 days of receipt


16-30 days of receipt


31+ days of receipt


WorldatWork print publications must be returned in sellable condition. The following products are non-returnable:  All course binders and course e-binders, subscription-based products, Job Duty Classification Reports, e-books and sale items.