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How to Order WorldatWork Books

Bookstore — How to Order/Policies

How to Order
Order online with a credit card.  About ordering online
Order with a credit card by phone. Call WorldatWork toll free at 877/951-9191 or 480/922-2020 Monday-Friday from 6 a.m. to 4:30 p.m. MST.
Download an order form that can be faxed or mailed.
 

UNITED STATES          
WorldatWork
P.O. Box 29312
Phoenix, AZ
85038-9312

CANADA
WorldatWork
P.O. Box 4520 Stn. A
Toronto, Ontario
M5W 4M4

  Outside North America: Please call WorldatWork Customer Relations at +1 480-922-2020 to order.

Payment
WorldatWork accepts payment in U.S. dollars by check, money order or credit card: American Express, MasterCard, Visa or Discover (U.S. only). Please note that prepayment is required on all orders. Make checks payable to: WorldatWork.
Prices and availability are subject to change without notice.

Membership Offer
WorldatWork members receive special discounted rates on all publications. If you would like to become a member, visit the membership page, check the member offer box on the Bookstore Order Form, or call 877-951-9191.

Shipping and Handling
Shipping and tax applies to book order orders only. Shipping and handling rates are in U.S. dollars.

  Continental U.S. Only Continental U.S., Alaska, Hawaii, Puerto Rico and all other U.S. Territories
Shipping Method
Purchase Amount
Standard Shipping
2-Day Air*

Next-Day Air
(Afternoon)

2-Day Air*

Next-Day Air
(Afternoon)

Up to $249.99 USD
$5 USD
$20 USD

$25 USD

$20 USD

$25 USD

Over $250.00 USD
No Charge
$10 USD
$15 USD
$10 USD
$15 USD

 
Canada
 
Standard shipping
Express
Up to $349.99 USD
$10 USD
$40 USD
$350.00+ USD
No charge
$30 USD

* Standard shipping is not available to Alaska, Hawaii, Puerto Rico and all other U.S. Territories.

International Orders: Contact Customer Relationship Services at +1 877-951-9191 for shipping charges.

Tax:
Arizona customers: add 7.95% sales tax
Canada customers: 5% GST / 8% HST if applicable

Bulk Purchases
If ordering five or more copies, please e-mail for discounted pricing.

Delivery Procedures
All books are in stock unless otherwise noted.

In-stock orders received prior to 10  a.m. MST typically are shipped the same business day. In-stock orders received after 10 a.m. MST typically are shipped the next business day. Orders sent via fax or mail should be for standard shipment only. Expedited orders placed online should be completed by 9 a.m. MST.

Items that are not in stock at the time you place your order will be shipped as they become available.

Return Policy

Returns received by WorldatWork within

Percent credit less shipping and handling

1-15 days of receipt

100%

16-30 days of receipt

50%

31+ days of receipt

0%

Products must be returned in sellable condition. Course binders must remain in unopened shrink-wrapped packaging. Job Duty Classification Reports, Building Blocks, e-books, multimedia products, self-study binders and sale items are not returnable.

 

 


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