As employers retool for the 21st century, organizations need to abandon the tried-and-true ways of thinking and redefine employee rewards against the new employee deal.

The Total Rewards Guidebook will walk you through the steps involved in evaluating, developing and implementing a total rewards program for your organization. You also will learn how to craft a total rewards strategy, sell the program to your organization and measure its results. Other guidebook titles are: Financial Education, Domestic Partner Programs and Paid Time Off Banks.

About the series: Each WorldatWork Guidebook provides an overview of the program; an in depth discussion, and process for formulating and implementing programs; real case studies showing the challenges companies have faced and the benefits they’ve gained; and additional reference and resource materials for continued study.

I. Executive Summary 4

     A. Introduction 5

     B. How to Use This Guidebook 6

II. Concept of Total Rewards 7

     A. Definition of Total Rewards 8

     B. Total Rewards Model 9

     C. Historical Evolution to Total Rewards 14

III. Program Formation 16

     A. The Total Rewards Approach 17

     B. Compensation 18

          1. Elements of Compensation 19

     C. Benefits 23

          1. Elements of Benefits 24

     D. The Work Experience 29

          1. Elements of the Work Experience 30

     E. Influences Surrounding Total Rewards 35

     F. Formulating a Total Rewards Program 37

          1. Analyze and Assess 37

          2. Design Strategy 40

          3. Develop Program 44

          4. Implement Program 48

          5. Evaluate and Revise 53

IV. Research 59

V. Conclusion 64

VI. Case Studies 66

     A. The Big Picture at Big Blue 67

     B. Dot-Com Companies 72

     C. From Pay to Rewards --100 Years of Change 77

     D. Getting the Pay Thing Right 91

     E. It's All About People 97

VII. Bibliography 101

VIII. Tools and Resources 105